Privacy Policy

Timber Windows & Doors Hastings Ltd is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This policy explains how we collect, use and protect your information when you use our website.

Information We Collect

We may collect and process the following information:

Personal details such as your name, email address and phone number when you contact us or submit an enquiry
Information provided when requesting a quote or arranging a survey
Technical data such as your IP address, browser type and how you use our website

How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes
Arrange surveys and carry out our services
Improve our website and user experience
Communicate with you about your enquiry or project
Measure the effectiveness of our advertising and marketing

We will only use your information where we have a lawful basis to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how visitors interact with our site.

These may include cookies set by third-party services such as:

Google Analytics – to collect information about how visitors use our website
Google Ads – to measure advertising performance and show relevant ads

These tools may collect information such as your IP address, pages visited, and actions taken on the website.

You can control or disable cookies through your browser settings. Where required, you will be asked to consent to cookies when visiting our site.

How We Use Google Advertising

We may use Google Ads and related services, including remarketing, to show adverts to users who have previously visited our website.

This means you may see our adverts on other websites after visiting ours.

Google uses cookies to display ads based on your previous interactions with our website. You can opt out of personalised advertising by visiting Google’s Ads Settings.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your data with trusted third parties where necessary, including:

Website hosting providers
Analytics and advertising providers

These third parties are required to handle your data securely and only use it for the intended purpose.

Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss or misuse.

Your Rights

Under data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where appropriate
Object to or restrict certain types of processing

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us via our website or by phone.